Détails

We Give You Real Choices for Service and Repair: ADC, Data Capture, RFID, Wireless Mobile and Barcode Systems

Comprehensive repairs - one vendor, one location

We offer multiple barcode, ADC, RFID, wireless, POS repair service options, but every repair begins with one overarching consideration: your needs. That’s why we give you a selection of choices that allows you to balance cost, speed and convenience with your company’s scale and requirements.

Unlike manufacturers who repair only their own units, Ryzex repairs barcode, laser scanning, mobile computer, point of sale and data collection equipment from numerous manufacturers. Instead of cutting multiple purchase orders and chasing multiple vendors, you get a single resource that helps you manage all your automated data collection (ADC) systems.

Repair service options at-a-glance

Online Repair Form: Get prompt attention on a repair you need right now. Fill out and submit the repair form.
Monthly Maintenance. A contract agreement that takes care of everything. You get a no hassle, fast service at a fixed price, calculated on a per-unit, per-month (PUPM) basis.
Basic Flat Rate Service. A fixed-price, non-contract service appropriate for minor repairs that are not labour intensive.
Comprehensive Flat Rate Service. The next level up in flat-rate repair, appropriate for services that require more technician time and more expensive parts replacement. When you send equipment to us, our technicians will promptly assess the repair and make a recommendation for either the Basic or Comprehensive Flat Rate Service based on the cost of the parts, familiarity with the product and the amount of labour required.
Coupon Service. If you’d like the ease associated with a contract maintenance plan but not the commitment, Coupon Service is the convenient alternative to time and material repairs. You simply purchase a book of repair coupons, negotiated specifically for your products, in advance. When you want an item repaired you just send it to us along with a coupon. With Coupon Service there is no need to write a purchase order or pay a bill every time you require a repair.
Extended Warranty. When you buy new or Pre-Owned equipment, you can extend the original 90-day warranty up to a full year or up to three years. Learn more about extended warranty.
Emergency Exchange. We offer a contract agreement that keeps your mission-critical systems up and running. The moment your contracted equipment is received at Ryzex, a replacement unit will be shipped to you.
On-Site Repair. We’ll bring the service to you when it’s not convenient to ship the products to us. View the brands we repair on-site.
Customised Repair Service Solutions. We can develop a completely custom service programme that will fit your particular situation. This programme can include items such as specialised repairs, rapid-turnaround, loan equipment and a custom fee schedule.

What Customers Say...
I would like the people at Ryzex to know that it has been an enjoyable experience working with the home office and especially the repair center in Tennessee.

The people at your facilities have gone out of their way to assist our company’s needs, especially in a crisis. The turnaround time is truly very quick and the quality of the repairs has been excellent. I wish all of our experiences could be this pleasant.”

Help Desk Analyst
Chilcote Company

See why we’re the repair service of choice for:

• and numerous others

Case Study: Menzies Aviation
Airlines across the globe depend on Menzies Aviation for passenger, ramp and cargo handling services. But to fulfill its promises, Menzies depends on its data collection equipment to track all packages accurately and on time. When Menzies’ data collection equipment provider abruptly terminated its contract, Menzies – and its customers – could have been left stranded.

Fortunately, Ryzex pulled together a comprehensive supply and maintenance program that included buffer stock and guaranteed next-day swap outs, keeping Menzies working without downtime. Read the complete story here.

Use the chart below to match your situation with the service option that’s best for you.

What’s your situation? Ryzex offers a repair service option that can help

If this sounds like you…	…consider these options:
“Help! This is an emergency and I need a repair immediately.”	Call +44 (0) 844 875 0115 or complete our online Repair Form for rapid attention from one of our service representatives.
“I’m responsible for numerous pieces of equipment in single or multiple locations. I want a contracted service agreement that takes care of everything for me.”	Sign up for our Monthly Maintenance contract service that takes the headaches out of regular maintenance.
“I don’t want a contract, but I’d like a cost-effective approach to repairs as-needed.”	We immediately assess and estimate repairs when the equipment arrives at our facility. If the repairs are minor, we’ll recommend the economical Basic Flat Rate Service. If they’re more labour intensive we’ll call you to authorise our Comprehensive Flat Rate Service option.
“I have a small-to-medium sized installation and want a fixed-priced option on the repairs I need.”	With our Coupon Service, you get a product-specific fixed price without the hassle of writing contracts or cutting Purchase Orders.
“I need a contract option that allows me to replace critical equipment, fast.”	Our Emergency Exchange offering can send you the piece you need in as little as one day.
“I want to buy new or Pre-Owned equipment – but make its warranty last longer.”	Buy an Extended Warranty agreement to add more value to your product warranties.
“I run a large business with hundreds of pieces of equipment from multiple manufacturers across numerous locations. I want to negotiate a contract for my specific needs.”	Talk to us about a Customised Service Solution designed just for your company.

Not sure which option to choose? We’re here to help

We’ll be delighted to go through our service options in detail with you to help you choose the service plan just right for your business. Call us Monday - Friday at +44 (0) 844 875 0115, 8:30 AM to 5:30 PM GMT, or contact us by e-mail.